Increased Error Rates
Incident Report for Elastic Path
Postmortem

This is a continuation of the downtime issue we experienced on December 7th 2019.

Please see here https://status.moltin.com/incidents/kcsj37dh9kcp for details on remediation of the issue.

Posted Dec 19, 2018 - 11:32 UTC
Resolved
All systems back to normal.
Posted Dec 15, 2018 - 23:37 UTC
Monitoring
Our third party provider has resolved their issue and we are seeing error rates return to normal levels. We are continuing to closely monitor the situation.
Posted Dec 15, 2018 - 21:45 UTC
Identified
We've identified one of our third party providers is suffering an outage, which is affecting our systems.
Posted Dec 15, 2018 - 20:27 UTC
Investigating
We're investigating increased error rates with some stores on our API
Posted Dec 15, 2018 - 20:23 UTC
This incident affected: EU (EU Shopper/Storefront API, EU Commerce Manager).
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